New Roof Replacements UK | Express Roof Repair

Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or services.

We are a driveway and landscaping company. For any questions about this policy or how we handle your data, please contact us using the details at the end of this document.

What Information We Collect

We may collect and process the following personal information:

Information You Provide Directly:

Name

Email address

Phone number

Postal address

Project details and requirements

Any other information you choose to share with us

Information Collected Automatically:

IP address

Browser type and version

Pages you visit on our website

Time and date of your visit

Referring website

How We Use Your Information

We use your personal information for the following purposes:

Providing Our Services:

Responding to your enquiries

Providing quotes and estimates

Scheduling site visits and appointments

Completing your project

Managing payments and invoicing

Communication:

Sending you information about our services

Responding to your questions

Providing customer support

Sending appointment reminders

Business Operations:

Improving our website and services

Understanding customer preferences

Meeting legal and regulatory requirements

Preventing fraud

Marketing (with your consent):

Sending promotional emails about our services

Sharing special offers and updates

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: Processing necessary to provide our services to you

Legitimate Interest: Running our business, improving services, and preventing fraud

Legal Obligation: Complying with legal and regulatory requirements

Consent: Sending marketing communications (where applicable)

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers:

Payment processors

Email service providers

Website hosting providers

Accounting and bookkeeping services

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or regulatory authority.

How Long We Keep Your Information

We retain your personal information only as long as necessary:

Enquiries: 2 years from last contact (unless you become a customer)

Customer Records: 7 years after completion (for tax and legal purposes)

Marketing Data: Until you unsubscribe or request deletion

Website Analytics: 26 months

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Essential Cookies: Required for the website to function properly

Analytics Cookies: Help us understand how visitors use our site

Marketing Cookies: Used to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

For more information, see our Cookie Policy [link].

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically.

We Are Experienced and Trustworthy.